1xbt Privacy Policy

1. Introduction and Scope

This Privacy Policy (the "Policy") sets forth the practices and procedures of 1xbt (the "Company," "we," "us," or "our") concerning the collection, use, disclosure, storage, and protection of personal data obtained from users (the "User," "Player," or "you") of our website located at https://1xbt.cam (the "Website"), mobile applications (the "App"), and all associated gaming and betting services (collectively, the "Services").

This Policy applies to all personal data collected through the Services, including information provided during account registration, verification, transactions, customer support interactions, and promotional activities. By accessing or using the Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, you must immediately discontinue use of the Services.

1xbt is committed to protecting your privacy and complying with all applicable data protection laws in the Republic of the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We are registered as a Personal Information Controller (PIC) with the National Privacy Commission (NPC) of the Philippines and adhere to the principles of transparency, legitimate purpose, and proportionality in all data processing activities.

This Policy may be updated or amended from time to time to reflect changes in our data practices, legal requirements, or operational needs. We will notify you of material changes by posting a notice on the Website or by sending you an email to the address registered in your account. Continued use of the Services following any modification constitutes your acceptance of the updated Policy.

2. Types of Personal Information We Collect

2.1 Information You Provide Directly

When you create an account with 1xbt, we collect personal information that you provide voluntarily, including but not limited to:

• Identity Information: Full legal name, date of birth, nationality, and gender.
• Contact Information: Residential address, email address, mobile telephone number, and alternative contact details.
• Account Credentials: Username, password, and security questions for account authentication.
• Financial Information: Bank account details, e-wallet account information (GCash, PayMaya), payment card numbers (last four digits only), transaction history, deposit and withdrawal records, and source of funds declarations.
• Identification Documents: Government-issued identification cards, passports, driver's licenses, utility bills, bank statements, and other documents required for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance verification.
• Communication Records: Correspondence with customer support via live chat, email, telephone, or other channels, including inquiries, complaints, feedback, and support tickets.

2.2 Information Collected Automatically

When you access or use the Services, we automatically collect certain technical and behavioral information, including:

• Device Information: Device type, operating system, browser type and version, mobile device identifier, screen resolution, and hardware model.
• Usage Data: IP address, geolocation data (country, region, city), access times and dates, pages viewed, links clicked, games played, bet history, session duration, referral sources, and navigation paths within the Website or App.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, local storage, and similar technologies to collect information about your browsing behavior, preferences, and interactions with the Services. For more information, please refer to our Cookie Policy.
• Fraud Prevention and Security Data: Information related to login attempts, account security settings, suspicious activity alerts, and data collected by fraud detection systems and third-party security services.

2.3 Information from Third Parties

We may receive personal information about you from third-party sources, including:

• Payment Processors: Transaction details, payment method information, and verification status from GCash, PayMaya, banks, and other payment service providers.
• Identity Verification Services: KYC verification results, identity authentication data, and fraud risk assessments from third-party verification providers.
• Regulatory and Law Enforcement Authorities: Information provided by PAGCOR, the National Privacy Commission, law enforcement agencies, or other regulatory bodies in connection with compliance investigations or legal proceedings.
• Affiliates and Marketing Partners: Referral information, promotional campaign data, and user behavior insights from affiliate marketing networks and advertising partners, where permitted by law and with appropriate consent.

3. How We Use Your Personal Information

1xbt processes your personal information for the following lawful purposes:

3.1 Account Management and Service Provision

• To create, maintain, and manage your player account.
• To authenticate your identity and verify your eligibility to use the Services.
• To process deposits, withdrawals, and other financial transactions.
• To provide access to casino games, sports betting markets, live dealer games, and other gaming products.
• To track your gaming activity, maintain transaction records, and generate account statements.
• To administer bonuses, promotions, loyalty rewards, and VIP programs.

3.2 Compliance with Legal and Regulatory Obligations

• To comply with KYC, AML, and Counter-Terrorist Financing (CTF) requirements under Philippine law and PAGCOR regulations.
• To verify your age, identity, residential address, and source of funds as required by gaming license conditions.
• To detect, prevent, and investigate fraud, money laundering, collusion, bonus abuse, and other prohibited activities.
• To report suspicious transactions and activities to PAGCOR, the Anti-Money Laundering Council (AMLC), and other relevant authorities.
• To respond to lawful requests from regulators, law enforcement agencies, courts, and other governmental authorities.
• To maintain records for audit, inspection, and regulatory compliance purposes.

3.3 Customer Support and Communication

• To respond to your inquiries, complaints, and support requests via live chat, email, telephone, or other communication channels.
• To provide technical assistance, troubleshoot issues, and resolve disputes.
• To send you transactional notifications, including account confirmations, password resets, deposit receipts, withdrawal confirmations, and security alerts.
• To notify you of important updates to our Terms and Conditions, Privacy Policy, or other legal documents.

3.4 Marketing, Promotions, and Personalization

• To send you promotional offers, bonus announcements, newsletters, and marketing communications via email, SMS, push notifications, or in-app messages, where you have consented to receive such communications.
• To personalize your gaming experience by recommending games, betting markets, and promotions based on your preferences and behavior.
• To conduct surveys, request feedback, and gather testimonials to improve our Services.
• To invite you to participate in tournaments, competitions, and special events.

3.5 Analytics, Research, and Service Improvement

• To analyze user behavior, gaming trends, and platform performance using aggregated and anonymized data.
• To conduct market research, product development, and business intelligence activities.
• To identify and resolve technical issues, optimize website performance, and enhance user experience.
• To test new features, games, and services before public release.

3.6 Security, Fraud Prevention, and Risk Management

• To monitor and protect the security and integrity of the Services, including preventing unauthorized access, hacking, and cyberattacks.
• To detect and prevent fraudulent transactions, account takeovers, collusion, arbitrage betting, bonus abuse, and other forms of misconduct.
• To enforce our Terms and Conditions, house rules, and acceptable use policies.
• To assess and manage credit risk, payment fraud risk, and responsible gaming risk.

4. Legal Basis for Processing Personal Data

Under the Data Privacy Act of 2012, 1xbt processes your personal data on the following legal grounds:

• Consent: Where you have given explicit, informed, and freely given consent for us to process your personal data for specific purposes, such as receiving marketing communications or participating in promotional activities.
• Contractual Necessity: Where processing is necessary for the performance of our contract with you, including account creation, transaction processing, and service delivery.
• Legal Obligation: Where processing is required to comply with Philippine laws and regulations, including KYC, AML, CTF, tax reporting, and gaming license obligations.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as fraud prevention, security monitoring, service improvement, and direct marketing, provided that such interests do not override your fundamental rights and freedoms.
• Vital Interests: Where processing is necessary to protect your life, health, or safety, or that of another person, in exceptional circumstances.

You have the right to withdraw your consent at any time where processing is based on consent, without affecting the lawfulness of processing conducted prior to withdrawal. However, withdrawal of consent may result in our inability to provide certain services or features.

5. How We Share Your Personal Information

1xbt does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may disclose your personal data to the following categories of recipients for the purposes described in this Policy:

5.1 Service Providers and Processors

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: GCash, PayMaya, banks, and other financial institutions that facilitate deposits, withdrawals, and transaction processing.
• Identity Verification Services: KYC and AML compliance providers that verify your identity and assess fraud risk.
• Cloud Hosting and IT Infrastructure: Data centers, server hosting providers, and cloud service providers that store and manage our systems and databases.
• Customer Support Tools: Live chat platforms, helpdesk software, and CRM systems that enable us to respond to your inquiries.
• Marketing and Analytics Platforms: Email marketing services, SMS gateways, analytics tools, and advertising networks that help us deliver promotional content and measure campaign performance.
• Game Providers and Software Developers: Third-party game developers and software suppliers that provide casino games, live dealer games, and sports betting platforms integrated into our Services.

All service providers are contractually obligated to process your personal data only on our instructions, to maintain confidentiality, and to implement appropriate security measures. They are prohibited from using your data for their own purposes.

5.2 Regulatory Authorities and Law Enforcement

We may disclose your personal information to regulatory authorities, law enforcement agencies, and governmental bodies when required or permitted by law, including:

• Philippine Amusement and Gaming Corporation (PAGCOR) for licensing, compliance, and audit purposes.
• National Privacy Commission (NPC) in connection with data protection inquiries or investigations.
• Anti-Money Laundering Council (AMLC) for suspicious transaction reporting and financial crime investigations.
• Bureau of Internal Revenue (BIR) for tax reporting and compliance.
• Law enforcement agencies, courts, and public prosecutors in response to lawful requests, subpoenas, court orders, or legal proceedings.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity or acquiring party as part of the business transaction. We will notify you of any such transfer and inform you of your rights regarding the continued processing of your data.

5.4 Affiliates and Group Companies

We may share your personal information with our affiliated companies, subsidiaries, and parent entities for internal administration, fraud prevention, marketing, and service improvement purposes, provided that all such entities adhere to this Privacy Policy and applicable data protection laws.

5.5 Other Disclosures

We may disclose your personal information where necessary to:

• Enforce our Terms and Conditions, house rules, or other agreements.
• Protect the rights, property, or safety of 1xbt, our users, or the public.
• Defend against legal claims or disputes.
• Comply with a legal obligation or lawful request from a competent authority.

6. International Data Transfers

Your personal information may be transferred to, stored, and processed in jurisdictions outside the Philippines, including countries where our service providers, cloud hosting providers, and technology partners are located. Such jurisdictions may have data protection laws that differ from those of the Philippines.

Where we transfer your personal data internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and National Privacy Commission regulations. These safeguards include:

• Standard contractual clauses or data transfer agreements that impose binding obligations on the recipient to protect your data.
• Transfer to countries recognized by the National Privacy Commission as providing adequate levels of data protection.
• Reliance on lawful transfer mechanisms such as explicit consent, performance of a contract, or legal necessity.

By using the Services, you acknowledge and consent to the transfer of your personal data outside the Philippines under the safeguards described above.

7. Data Security Measures

1xbt is committed to protecting the security and integrity of your personal information. We implement industry-standard technical, administrative, and physical security measures to prevent unauthorized access, disclosure, alteration, or destruction of your data, including:

• Encryption: All sensitive personal data, including passwords and financial information, is encrypted using advanced encryption protocols (SSL/TLS 256-bit encryption) during transmission and storage.
• Access Controls: Access to personal data is restricted to authorized personnel only, on a need-to-know basis. Multi-factor authentication and role-based access controls are enforced for internal systems.
• Secure Data Storage: Personal data is stored in secure, access-controlled data centers with redundant backup systems, intrusion detection, and physical security measures.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, penetration testing, and third-party audits to identify and remediate potential risks.
• Employee Training: All employees with access to personal data receive mandatory training on data protection, confidentiality, and security best practices.
• Incident Response Procedures: We maintain a data breach response plan to detect, contain, and report security incidents in compliance with NPC regulations.

While we strive to protect your personal information using commercially reasonable security measures, no system is entirely secure. We cannot guarantee absolute security, and you acknowledge that you transmit data to us at your own risk. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

8. Data Retention and Deletion

1xbt retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and maintain business records.

Specific retention periods vary depending on the nature of the data and the purpose for which it is processed:

• Account Information: Retained for the duration of your active account and for a period of five (5) years following account closure, as required by PAGCOR regulations and AML laws.
• Transaction Records: Retained for a minimum of five (5) years following the transaction date, in compliance with financial recordkeeping and tax reporting obligations.
• KYC and Identity Verification Documents: Retained for five (5) years following the termination of the business relationship, as required by AML regulations.
• Communication Records: Retained for a period of three (3) years to facilitate customer support, dispute resolution, and quality assurance.
• Marketing Consent Records: Retained until you withdraw your consent or request deletion, and for a reasonable period thereafter to evidence compliance with data protection laws.

Upon expiration of the applicable retention period, we will securely delete, anonymize, or archive your personal data in accordance with our data retention policy and applicable law. You may request deletion of your personal data at any time, subject to our legal obligations to retain certain information.

9. Your Data Protection Rights

Under the Data Privacy Act of 2012 and implementing regulations, you have the following rights regarding your personal data:

• Right to be Informed: You have the right to be informed of the nature, purpose, and extent of processing of your personal data, including the identity of the data controller and the recipients of your data.
• Right to Access: You have the right to request access to your personal data held by 1xbt, including the right to obtain a copy of your data in a structured, commonly used, and machine-readable format (data portability).
• Right to Rectification: You have the right to request correction or updating of inaccurate, incomplete, or outdated personal data.
• Right to Erasure (Right to be Forgotten): You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes, automated decision-making, or processing based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and to transmit it to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) calendar days, as required by law. Certain requests may require identity verification to prevent unauthorized disclosure of personal data.

Please note that some rights may be subject to limitations or exceptions under Philippine law, particularly where processing is necessary for compliance with legal obligations, establishment or defense of legal claims, or protection of the rights of others.

10. Cookies and Tracking Technologies

1xbt uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on the Website and App, personalize content, analyze usage patterns, and deliver targeted advertising.

Cookies are small text files stored on your device that allow us to recognize you, remember your preferences, and track your interactions with the Services. We use the following types of cookies:

• Essential Cookies: Necessary for the functioning of the Services, including authentication, session management, and security features. These cookies cannot be disabled without affecting core functionality.
• Performance and Analytics Cookies: Used to collect information about how you use the Services, including pages visited, time spent, and navigation paths. This data helps us optimize performance and improve user experience.
• Functional Cookies: Used to remember your preferences, language settings, and customization options to provide a personalized experience.
• Advertising and Marketing Cookies: Used to deliver targeted advertisements, track campaign performance, and measure the effectiveness of promotional activities. These cookies may be set by third-party advertising networks.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect the functionality of the Services. For more information, please refer to our Cookie Policy.

11. Third-Party Links and Services

The Services may contain links to third-party websites, applications, payment processors, and services that are not operated or controlled by 1xbt. This Privacy Policy does not apply to third-party sites or services. We are not responsible for the privacy practices, content, or security of third-party platforms.

We encourage you to review the privacy policies of any third-party websites or services you visit. Your interactions with third parties, including payment providers, social media platforms, and affiliate partners, are governed by their respective privacy policies and terms of service.

12. Children's Privacy

The Services are intended for use by individuals who are at least twenty-one (21) years of age. We do not knowingly collect, process, or solicit personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information from our systems.

If you are a parent or guardian and believe that your child has provided personal information to 1xbt without your consent, please contact us immediately at [email protected], and we will promptly investigate and take appropriate action.

13. Changes to This Privacy Policy

1xbt reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes by posting a notice on the Website, sending an email to the address registered in your account, or by other prominent means.

The "Last Updated" date at the top of this Policy indicates when the most recent changes were made. Your continued use of the Services following the posting of changes constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

If you believe your data protection rights have been violated, you may also file a complaint with the National Privacy Commission of the Philippines: